Privacy Policy

PRIVACY POLICY

This Privacy Policy explains how Bennett & Co Perth (“we”, “us”, or “our”) collects, uses, stores, shares, and protects your personal information when you visit our website, place an order, contact us, or otherwise use our services.

By using our website or purchasing from us, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Store Name: Bennett & Co Perth
Trade Name: Bennett & Co Perth
Customer Support Email: info@bennet-co.com

Our online store is powered by Shopify, which enables us to provide our ecommerce services.

2. Personal Information We Collect

We may collect and process the following personal information:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Payment and transaction details
  • Order history
  • Products viewed, added to cart, purchased, returned, or exchanged
  • Customer service communications
  • Device information, including IP address, browser type, and device identifiers
  • Website usage data and browsing behaviour
  • Marketing preferences

We do not intentionally collect sensitive personal information unless required to provide a specific service or comply with legal obligations.

3. How We Collect Your Information

We may collect your information:

  • Directly from you when placing an order, creating an account, contacting us, or subscribing to marketing communications
  • Automatically through cookies, analytics tools, and similar technologies
  • Through Shopify and other service providers
  • From payment processors, shipping partners, fraud prevention providers, and marketing platforms

4. How We Use Your Personal Information

Order Processing & Fulfilment

We use your information to:

  • Process and confirm your order
  • Arrange shipping and delivery
  • Provide tracking information
  • Process returns, exchanges, or refunds
  • Contact you regarding your order

Customer Support

To respond to enquiries and provide customer service.

Marketing & Advertising

Where permitted by law or with your consent, we may use your information to:

  • Send promotional emails or SMS messages
  • Display relevant advertising
  • Recommend products
  • Improve our marketing campaigns

You may unsubscribe from marketing communications at any time.

Website Improvement

We analyse website usage to improve our website, product selection, checkout process, and overall shopping experience.

Security & Fraud Prevention

To detect and prevent fraud, abuse, suspicious activity, chargebacks, and unauthorised access.

Legal Compliance

To comply with applicable laws, legal obligations, tax requirements, court orders, and regulatory requests.

5. Shopify

Our website is hosted by Shopify.

Shopify may process your personal information when you visit our store or place an order.

For more information, please refer to Shopify’s own Privacy Policy.

6. Sharing Personal Information

We may share your information with trusted third parties, including:

  • Shopify
  • Payment providers
  • Shipping and fulfilment partners
  • Customer support platforms
  • Marketing providers
  • Analytics providers
  • Cloud and IT service providers
  • Professional legal and accounting advisors
  • Government authorities where legally required

We only share information where necessary to operate our business or comply with legal obligations.

7. International Data Transfers

As an international ecommerce business, your personal information may be processed in countries outside Australia, including countries where our service providers or fulfilment partners operate.

Where required by applicable law, we implement appropriate safeguards to protect your personal information during international transfers.

8. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Keep our website functioning correctly
  • Remember your preferences
  • Analyse website traffic
  • Improve your shopping experience
  • Personalise content and advertising
  • Measure marketing performance

You may manage cookies through your browser settings.

9. Marketing Communications

If you subscribe to marketing communications, we may contact you via email, SMS, or other electronic channels.

You may opt out at any time by using the unsubscribe link in our communications or by contacting us.

Order confirmations, shipping updates, and other service-related communications will continue to be sent where necessary.

10. Data Retention

We retain personal information only for as long as necessary to:

  • Process orders
  • Provide customer support
  • Manage returns and refunds
  • Meet legal and tax obligations
  • Prevent fraud
  • Resolve disputes
  • Maintain business records

When information is no longer required, it will be securely deleted or anonymised where appropriate.

11. Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, loss, alteration, or disclosure.

However, no online system can guarantee complete security.

12. Children’s Privacy

Our website is not intended for individuals under the age of majority in their country of residence.

We do not knowingly collect personal information from children.

13. Your Privacy Rights

Depending on your location, including Australia, the United Kingdom, the European Economic Area, or other jurisdictions with applicable privacy legislation, you may have rights including:

  • Access to your personal information
  • Correction of inaccurate information
  • Deletion of your information
  • Restriction of processing
  • Objection to certain processing
  • Withdrawal of consent
  • Data portability
  • Opting out of marketing communications

To exercise your rights, please contact:

info@bennet-co.com

We may request identity verification before processing your request.

14. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for their privacy practices and encourage you to review their privacy policies.

15. Complaints

If you have any concerns regarding how we handle your personal information, please contact us first:

info@bennet-co.com

Depending on your location, you may also have the right to lodge a complaint with your local privacy regulator.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal obligations, or privacy practices.

Any updates will be published on this page together with the revised Last Updated date.

17. Contact

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Bennett & Co Perth
📩 info@bennet-co.com