Terms & Conditions

TERMS & CONDITIONS

Article 1 – Definitions

In these Terms & Conditions, the following definitions apply:

Cooling-off Period:
The period during which the Consumer may exercise their right of withdrawal.

Consumer:
Any natural person acting for purposes outside their trade, business, or profession who enters into a distance contract with the Company.

Day:
A calendar day.

Durable Medium:
Any instrument that enables the Consumer or the Company to store information addressed personally to them in a way that is accessible for future reference and allows unchanged reproduction.

Right of Withdrawal:
The Consumer’s right to withdraw from the distance contract within the applicable cooling-off period.

Company:
Bennett & Co Perth.

Distance Contract:
An agreement concluded between the Company and the Consumer within an organised system for distance sales using one or more means of distance communication.

Means of Distance Communication:
Any method used to conclude a contract without the simultaneous physical presence of the Consumer and the Company.

Terms & Conditions:
These General Terms & Conditions.

Article 2 – Company Identity

Company Name: Bennett & Co Perth

Trade Name: Bennett & Co Perth

Customer Support Email: info@bennet-co.com

Article 3 – Applicability

These Terms & Conditions apply to every offer made by Bennett & Co Perth and to every agreement concluded through our website.

By placing an order on our website, you acknowledge that you have read and agree to these Terms & Conditions.

Before completing your purchase, these Terms & Conditions will be made available electronically.

Article 4 – Our Products & Offers

Unless stated otherwise, all offers are non-binding.

We reserve the right to modify or withdraw products, promotions, pricing, or offers at any time.

While we make every effort to accurately display our products, slight variations in colour, texture, dimensions, or appearance may occur due to lighting, monitor settings, photography, or manufacturing differences.

Product photographs are provided for illustrative purposes and do not constitute a guarantee of exact appearance.

Each product listing includes, where applicable:

  • Product price
  • Shipping information
  • Accepted payment methods
  • Estimated delivery times
  • Return eligibility
  • Applicable taxes where required

Customers are responsible for any customs duties, import taxes, VAT, or government charges imposed by their country.

Article 5 – Orders & Agreements

A purchase agreement is formed once payment has been successfully completed and your order has been accepted.

Bennett & Co Perth reserves the right to refuse or cancel orders, including but not limited to situations involving:

  • Suspected fraud
  • Incorrect pricing
  • Product unavailability
  • Payment issues
  • Violation of these Terms & Conditions

All transactions are processed using commercially reasonable security measures.

Article 6 – Right of Withdrawal

Consumers may request a return within 30 days of receiving their order, provided the product complies with our Return Policy.

Returned items must:

  • Be unused
  • Be unworn
  • Be in their original condition
  • Include original packaging where reasonably possible

We reserve the right to refuse returns that do not meet these requirements.

Article 7 – Returns & Refunds

Unless required by applicable consumer law:

  • Return shipping costs are the responsibility of the customer.
  • Products may need to be returned to an international fulfilment centre specified by our customer support team.
  • Refunds are processed after returned products have been received and inspected.
  • Approved refunds are generally issued within 14 business days.
  • Original shipping costs, customs charges, duties, and taxes are non-refundable unless legally required.

Article 8 – Exceptions to Returns

Returns may not be accepted for:

  • Personalised or customised products
  • Hygiene-sensitive products where applicable
  • Perishable goods
  • Products damaged through misuse
  • Items specifically made to customer specifications

Any exclusions will be clearly communicated before purchase where applicable.

Article 9 – Pricing

All prices displayed on our website are subject to change without notice.

We reserve the right to correct pricing errors caused by technical issues, typographical mistakes, or system errors.

Prices may also change due to supplier costs, shipping costs, taxes, exchange rates, or other operational factors.

Article 10 – Product Quality & Warranty

We aim to provide products that meet reasonable expectations regarding quality and description.

Manufacturer warranties, where applicable, are provided independently of any statutory consumer rights.

Warranty coverage does not include:

  • Normal wear and tear
  • Improper use
  • Accidental damage
  • Incorrect care or maintenance

Article 11 – Shipping & Delivery

We aim to process every order promptly and carefully.

Delivery estimates are provided for guidance only and are not guaranteed.

We are not responsible for delays caused by:

  • Customs procedures
  • Courier delays
  • Severe weather
  • International logistics disruptions
  • Incorrect delivery information
  • Events beyond our reasonable control

Responsibility for the goods transfers to the customer upon confirmed delivery by the shipping carrier.

Article 12 – Payments

Payment must be completed during checkout unless another payment arrangement has been agreed.

We reserve the right to suspend or cancel orders where payment cannot be verified or appears fraudulent.

Article 13 – Complaints

If you experience an issue with your order, please contact us as soon as possible.

Customer Support:

📩 info@bennet-co.com

We aim to respond to all enquiries within 30 days.

Article 14 – Intellectual Property

All content displayed on this website, including logos, branding, text, product images, graphics, website design, and other materials, remains the property of Bennett & Co Perth unless otherwise stated.

No content may be copied, reproduced, distributed, or used commercially without prior written permission.

Article 15 – Limitation of Liability

To the maximum extent permitted by law, Bennett & Co Perth shall not be liable for any indirect, incidental, special, or consequential damages arising from the purchase or use of products sold through this website.

Our maximum liability shall never exceed the total amount paid by the customer for the relevant order.

Nothing in these Terms excludes rights that cannot legally be excluded under applicable consumer protection legislation.

Article 16 – Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Western Australia and the applicable laws of the Commonwealth of Australia.

Any disputes arising from these Terms & Conditions shall be subject to the jurisdiction of the competent courts of Western Australia, unless mandatory consumer protection legislation provides otherwise.