Shipping & Delivery Policy

SHIPPING & DELIVERY POLICY

At Bennett & Co Perth, we are committed to providing reliable, transparent, and efficient shipping so you can shop with confidence.

This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed through our website.

1. Order Processing

Once your order has been successfully placed, you will receive an order confirmation email containing your purchase details.

Orders are typically processed within 1–3 business days after payment has been confirmed.

Please note:

  • Orders are not processed on weekends or Australian public holidays.
  • During busy periods, processing times may be slightly longer.
  • Some orders may require additional verification for security purposes.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where available.

2. Delivery Time

Estimated delivery times are generally between:

5–14 business days

depending on your location, shipping carrier, customs processing, and local delivery conditions.

Please note that delivery times are estimates only and cannot be guaranteed.

Occasional delays may occur due to:

  • High seasonal demand
  • Customs inspections or clearance procedures
  • Severe weather conditions
  • International logistics disruptions
  • Carrier delays
  • Incorrect shipping information provided at checkout
  • Circumstances beyond our reasonable control

3. Shipping Locations

We proudly ship to customers across Australia and many international destinations.

To provide the best combination of quality, availability, and pricing, products may occasionally be dispatched directly from our trusted international fulfilment partners.

If your order contains multiple items, they may arrive in separate packages depending on product availability and warehouse location.

4. Shipping Costs

We currently offer:

Free Shipping on All Orders

No minimum purchase is required unless otherwise stated during promotional campaigns.

5. Customs Duties, Taxes & Import Charges

For international orders delivered outside Australia, customs duties, import taxes, VAT, handling fees, or other government charges may apply depending on your country’s regulations.

These charges are the responsibility of the customer unless otherwise stated.

Bennett & Co Perth is not responsible for delays or additional costs resulting from customs procedures or import regulations.

6. Order Tracking

Tracking information will be sent once your order has been dispatched.

Please allow several business days for tracking information to become active after shipment.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details during checkout.

If an order cannot be delivered because of:

  • Incorrect or incomplete address information
  • Failure to collect the parcel
  • Refused delivery
  • Multiple unsuccessful delivery attempts

additional shipping charges may apply if the order needs to be resent.

We cannot accept responsibility for parcels lost due to incorrect shipping information provided at checkout.

8. Lost, Delayed or Damaged Packages

If your order is significantly delayed, arrives damaged, or appears to be lost in transit, please contact us as soon as possible.

We’ll work closely with the shipping carrier to investigate the issue and provide an appropriate solution where applicable.

To assist with an investigation, we may request photographs of the parcel and its contents.

9. Delivery Responsibility

Delivery is considered complete once the parcel has been delivered to the shipping address provided during checkout.

Risk of loss or damage transfers to the customer upon confirmed delivery by the shipping carrier.

10. Contact Us

If you have any questions regarding your order or this Shipping & Delivery Policy, please don’t hesitate to contact us.

Email: info@bennet-co.com

Our team aims to respond to all enquiries as quickly as possible. As a family-owned boutique, we appreciate your patience during particularly busy periods and are committed to providing friendly, personal support to every customer.